What to expect when you call for help, or make a referral.

A formal referral is not necessary to access our services. Families, youth and community partners (doctors, schools, social services, etc.) can make a referral to Keystone counselling services. Services are voluntary, private and confidential. Consent will be obtained from all parties before beginning counselling services. Any referrals that come through a third party will need formal consent to service from the family.

Our services are provided through in-person sessions, by telephone or through secure video conferencing. You can request that your counselling sessions be provided in any of these modalities.

Your initial intake to our services provides us with a snapshot of your family and issues that you may be facing. This helps us to understand your unique circumstances better and find the best fit for programs and counsellors for you and your family. Your mental health service journey at Keystone will begin with a Single Session Therapy appointment. Our counsellors will listen and help you take the next step in your journey. All referrals will be assessed for risk and urgency, and appointment times are allocated based on your intake.

Our current business hours are 8:30 am-4:30 pm, Monday to Friday. Initial appointments will be booked during business hours, and you will be able to set up a schedule for future appointments with your counsellor/worker.

Keystone is not an emergency service. If you are worried that your child is at imminent risk of self-harm or harm to others, Call the Crisis Line at 988 or go to your nearest Emergency Department. We look forward to working with you.

Intake

What to expect when you call for help, or make a referral.