Keystone Owen Sound office

Frequently Asked Questions about Keystone Child, Youth and Family Services

  1. What is Keystone?

Keystone is a child, youth and family service agency providing a range of prevention and counselling programs, at no charge, for residents of Bruce and Grey Counties – Tobermory to Walkerton; Kincardine to Flesherton – an area larger than Prince Edward Island!  We were founded in 1974 and have a dedicated team of professionals who listen to concerns, answer questions and respond to needs.

Our Ministry has designated Keystone as the Lead agency for children’s mental health within Grey and Bruce Counties.


  1. Who can call Keystone for help and how much does it cost?

Parents, youth and caregivers are always welcome to call Keystone. You can also ask a trusted friend or community professional to call Keystone on your behalf. Our intake staff will call you back for additional information if needed, and to get your consent for service.

There is no charge for any of our services.  Our funding comes from a variety of government, local community and business sources as well as private donations.


  1. Where should I call?

 Call 519-371-4773 or 1-800-567-2384.  Anytime Monday to Friday 8:30 to 4:30


  1. Someone told me I had to go to Keystone. Is that true?

All Keystone services are voluntary. You are the only one who can decide if you want service.


  1. Who works at Keystone?

Our staff are friendly, approachable, caring people. The staff and managers at Keystone come with professional backgrounds in a number of disciplines.  These include Counsellors with training in Social Work and Psychology, Community Workers, Child and Youth Workers, Child Care Assistants, Early Education Assistants, Nurses and Administrative Staff.


  1. What programs and services does Keystone provide?

Keystone programs span family needs from pre-natal to counselling for teenagers – and every stage in-between.  Just click on the “Programs” section of our site for more information and a complete listing.


  1. How long will I have to wait for service?

We hope to book your first appointment within 2-3 weeks after you call us. We also review referrals for urgency, and do our best to prioritize those with risk issues.

Please note that Keystone is not an emergency service. If this is a crisis, please call the Crisis Line at 1-877-470-5200 or go to your nearest Emergency Department.


  1. Where is Keystone located?

Keystone is located at 1793 3rd Avenue West in Owen Sound, however we offer services all through Grey and Bruce Counties.  We have several office locations in Grey and Bruce Counties, in Owen Sound and Hanover, and also at a variety of other centers throughout the Counties.  Click here to visit a map showing our various sites.


  1. Where do I receive service?

Keystone staff work with children, youth and families in many settings, depending on the program. Your Keystone worker will develop a plan with you.


  1. Why should I call Keystone for help?

Life doesn’t always happen the way you had planned: please call us whenever you think your family or your child/youth could benefit from some extra mental health support. Many families access our services for a one-time check in. There is no concern too small or too big.


  1. What will happen when I call you?

Our counselling intake staff will do their best to return your call within 2 business days. They will ask you a few questions, and will book you for an appointment with a counsellor.

If you are calling about a prevention or community program, your call will be directed to the right staff and they will reach out to you.


  1. What happens at the first counselling appointment?

The first counselling appointment is often booked with 2 of our counselling staff. We will have a beneficial and helpful conversation with you about the difficulties you are facing, and will work with you to develop a plan. Often families feel that one session is all they need. We also have a range of follow up options.


  1. How can I become involved in helping Keystone?

At Keystone we always need a helping hand – whether it be from volunteers, from people looking for career opportunities or from those looking to assist with a financial contribution.

The “CAREERS” tab describes job opportunities as well as volunteer opportunities in various departments of our organization.

The “DONATE” tab on the website will enable you to contribute online as we are a registered charity.

Our recently established “Endowment Fund” hosted by the Community Foundation Grey Bruce is intended to ensure the continuation and growth of our programs which have been recognized provincially and across Canada for our results and creativity.


Frequently Asked Questions about Owen Sound Family Health Team – Keystone Division

  1. What is the difference between Keystone and the Owen Sound Family Health Team- Keystone Division?

We are all Keystone employees, and the Owen Sound Family Health Team- Keystone Division provides mental health counselling services to the rostered patients of the Family Health Team. The location provides convenient and direct access to services in the same building as your family physician.  Information is provided to your family doctor so we can all work together to help you and your family.

If your child or youth is a patient at the Owen Sound Family Health Team, you have the option of coming to that building for your appointment.  You can call us directly to book an appointment 519-470-3030 ext. 120.


  1. If I book an appointment at the Owen Sound Family Health Team instead of the main Keystone office, will I still get all the same services?

Yes, all the same services are available to you.  You are eligible for all Keystone services; for example, residence services for youth if eligible, or tele-psychiatry for consultation services if necessary.  There are many services offered by Keystone that are available to you.  Browse through the website for options.


  1. I signed papers to join the Hanover Family Health Team. Does that mean that I have to go to the office in Hanover or Owen Sound to get Keystone services?

Call Keystone at 519-371-4773 or 1-800-567-2384 and discuss your options with the staff.  We would try to find an option that is most convenient for you.   There are many alternatives and we want to provide the most convenient and accessible service for you and your family.


  1. I would like to attend one of the caregiver workshops at the Owen Sound Family Health Team office but have a doctor in Meaford. Can I still attend?

Yes. Caregiver workshops are open to everyone. Simply call us at 519-470-3030 Ext 120 to register. The caregiver workshops are adult only sessions, so you will need to plan for childcare.


  1. Do I need to bring my youth/child’s health card?

It is not necessary to have the health card.


  1. Is there a fee for the services at the Owen Sound Family Health Team – Keystone Division?

 No, all the programs are free of charge.


  1. I am still confused. Where do I call to make an appointment?

The best thing to do is call the main Keystone phone number at 519-371-4773 or 1-800-567-2384 and ask for an appointment at a location of your choice.